Supervisory Skills
Course Information:
| Venue: | Duration: | Date: | Price: |
|---|---|---|---|
| Online | 12 hours | Flexi-date | £1,750.00 |
| In-House | Agreed with client | Flexible | POA |
| London | 5 days | 14-Feb | £3,500.00 |
| London | 5 days | 16-May | £3,500.00 |
| Dubai | 5 days | 15-Aug | £3,500.00 |
| London | 5 days | 14-Nov | £3,500.00 |
Who should attend?
- Experienced supervisors who would like to refresh and develop their skills
- Supervisors who would like to develop practical and relevant skills and techniques
- Supervisors who are new to the role and want to learn and apply the relevant skills
- Team leaders
- Project supervisors
- Supervisors
Accreditations
Outcomes
- Use verbal skills to influence people with a constructive outcome
- Apply assertiveness skills to cope confidently with different people
- Solve problems creatively and develop sound decision making techniques
- Increase effectiveness of time management and control stress
COURSE TOPICS:
Influencing Skills
- Structure simple messages using appropriate language and delivery
- Listen attentively to ensure mutual understanding
- Generate productive and open discussions to solve problems
- Overcome the barriers to effective verbal communication
Influencing Skills
- Analysis of factors which influence people
- How to influence people without power and authority over them
- Chairing and participating in meetings which produce results
- Finding common ground and reaching agreement
Assertiveness
- Characteristics and skills of assertiveness
- Handling difficult people with confidence
- Giving feedback and receiving criticism constructively
- Responding appropriately to aggressive, assertive and passive people
Creative Problem Solving and Decision Making
- Analysis of causes, symptoms and implications of a problem
- Generating a range of creative solutions
- Prioritising options against objective criteria to make a decision
- Implementing decisions, evaluating results and responding to feedback
Time and Stress Management
- Prioritising and organising work according to goals
- Eliminating time wasters
- Identifying the causes and symptoms of stress
- Planning and implementing your strategy to avoid burnout
