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Supervisory Skills

Course Information:

Online 12 hours Flexi-date£1,750.00
In-House Agreed with client FlexiblePOA
London 5 days 14-Feb£3,500.00
London 5 days 16-May£3,500.00
Dubai 5 days 15-Aug£3,500.00
London 5 days 14-Nov£3,500.00


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    LCT 2022 Brochure
    LCT 2022 Brochure

    Who should attend?

    • Experienced supervisors who would like to refresh and develop their skills
    • Supervisors who would like to develop practical and relevant skills and techniques
    • Supervisors who are new to the role and want to learn and apply the relevant skills
    • Team leaders
    • Project supervisors
    • Supervisors



    • Use verbal skills to influence people with a constructive outcome
    • Apply assertiveness skills to cope confidently with different people
    • Solve problems creatively and develop sound decision making techniques
    • Increase effectiveness of time management and control stress


    Influencing Skills

    • Structure simple messages using appropriate language and delivery
    • Listen attentively to ensure mutual understanding
    • Generate productive and open discussions to solve problems
    • Overcome the barriers to effective verbal communication

    Influencing Skills

    • Analysis of factors which influence people
    • How to influence people without power and authority over them
    • Chairing and participating in meetings which produce results
    • Finding common ground and reaching agreement


    • Characteristics and skills of assertiveness
    • Handling difficult people with confidence
    • Giving feedback and receiving criticism constructively
    • Responding appropriately to aggressive, assertive and passive people

    Creative Problem Solving and Decision Making

    • Analysis of causes, symptoms and implications of a problem
    • Generating a range of creative solutions
    • Prioritising options against objective criteria to make a decision
    • Implementing decisions, evaluating results and responding to feedback

    Time and Stress Management

    • Prioritising and organising work according to goals
    • Eliminating time wasters
    • Identifying the causes and symptoms of stress
    • Planning and implementing your strategy to avoid burnout

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