Senior Secretaries and Personal Assistants’ Programme – Level 2

This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

• Provide high standards of modern office practices and methods
• Enhance managerial capabilities and career growth
• Manage the work environment to fulfil both organisational success and individual performance
• Be able to communicate effectively, handling challenges and duties professionally with confidence

Office Organisation

• Practical solution-focused management skills
• How to support good workflow in the office for employee productivity
• How to manage the day-to-day running of the office
• Dealing with suppliers and developing good buying relationships

Presentation Skills

• Delivering professional and memorable presentations
• How to write a speech for conferences and events
• Proven public speaking tips and techniques for charismatic presentations
• Managing nerves and overcoming fear of public speaking

Team-working

• Creating winning teams, key roles and team dynamic
• The role of teams and teambuilding
• How to motivate staff and ensure results
• How to create interventions for team conflicts and problems
• The pitfalls of underperforming teams and how realign them

Time and Stress Management

• Emotional intelligence vs. Intelligence Quotient (IQ)
• The psychology of wellbeing and performance
• How to deal with pressure and stress in the workplace
• How to encourage high performance without creating stress

Travel Management

• Making travel arrangements (i.e. arranging flights, accommodation, visas)
• Managing timelines and preparing contingencies
• Negotiation with suppliers and getting the best quotes
• Researching the best routes for a journey both locally and internationally