Senior Secretaries and Personal Assistants’ Programme – Level 2

2021 Course Information:

Online 12 hours Flexi-date£1,750.00
In-House Agreed with client FlexiblePOA
London 5 days 28-Jun£3,050.00
London 5 days 27-Sep£3,050.00

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    LCT 2021 Brochure Download
    LCT 2021 Brochure Download

    Who should attend?

      This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.



    • Provide high standards of modern office practices and methods
    • Enhance managerial capabilities and career growth
    • Manage the work environment to fulfil both organisational success and individual performance
    • Be able to communicate effectively, handling challenges and duties professionally with confidence


    Office Organisation

    • Practical solution-focused management skills
    • How to support good workflow in the office for employee productivity
    • How to manage the day-to-day running of the office
    • Dealing with suppliers and developing good buying relationships

    Presentation Skills

    • Delivering professional and memorable presentations
    • How to write a speech for conferences and events
    • Proven public speaking tips and techniques for charismatic presentations
    • Managing nerves and overcoming fear of public speaking


    • Creating winning teams, key roles and team dynamic
    • The role of teams and teambuilding
    • How to motivate staff and ensure results
    • How to create interventions for team conflicts and problems
    • The pitfalls of underperforming teams and how realign them

    Time and Stress Management

    • Emotional intelligence vs. Intelligence Quotient (IQ)
    • The psychology of wellbeing and performance
    • How to deal with pressure and stress in the workplace
    • How to encourage high performance without creating stress

    Travel Management

    • Making travel arrangements (i.e. arranging flights, accommodation, visas)
    • Managing timelines and preparing contingencies
    • Negotiation with suppliers and getting the best quotes
    • Researching the best routes for a journey both locally and internationally