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Protocol and Travel Management – Level 2

Course Information:

Online 12 hours Flexi-date£1,750.00
In-House Agreed with client FlexiblePOA
London 5 days 31-Jan£3,500.00
London 5 days 02-May£3,500.00
London 5 days 25-Jul£3,500.00
London 5 days 31-Oct£3,500.00


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    LCT 2022 Brochure
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    Who should attend?

    • Travel directors, senior managers, operations managers and their deputies
    • Protocol directors, senior managers, operations managers and their deputies
    • PR directors, senior managers, managers and their deputies
    • Heads of travel and protocol departments
    • International relations directors and managers
    • All those who are involved in the welcoming of visitors to their country or sending their staff overseas
    • Those who have some experience of travel and protocol management but who wouldlike to develop a more strategic approach and understand its importance in that context



    • Revise, refresh and develop advanced skills for efficient protocol and travel management
    • Organise national and international travel for staff and for visitors Strengthen relationships and develop powerful communication skills
    • Ensure that meetings at home and abroad achieve objectives
    • To reduce the impact of unexpected emergencies and crises


    Project Management in Protocol and Travel

    • Protocol and travel management in the promotion of the positive corporate image of the organisation and helping to achieve vision and mission
    • Monitoring the effectiveness of the function
    • Managing the range of external suppliers
    • Resources required to manage the function efficiently
    • Role and responsibilities of the function communicated internally

    Building and Maintaining Strong Relationships

    • Principles of durable relationships
    • Building strong relations with your internal clients; suppliers, agents and contacts
    • Building relationships with Embassies and Missions
    • Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
    • Promoting cross cultural understanding of history and traditions

    Communication Skills Required

    • Qualities required: questioning and active listening
    • Dealing with difficult people
    • Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
    • Communication in a crisis, emergency or disruption
    • Turning complaints into opportunities

    Meetings at Home and Abroad

    • Pre-meeting preparation including seating, interpreters, and timings
    • Chairing, participating and preparing agenda
    • Order of dignitaries for entering a room, introductions, talking and making presentations
    • Conflict resolution, decision-making and problem-solving

    Risks – Disruption to Travel: Pro-active Management

    • Identification, evaluation and management of threats and risks
    • Creating contingency plans for emergencies
    • Disaster recovery planning, implementing and practice
    • Ensuring continuity throughout disruption
    • Planning for unexpected crises

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