Protocol and Travel Management – Level 2

Course Information:

Venue:Duration:Date:Price:
Online 20 hours Flexi-date£2,750.00
In-House Agreed with client FlexiblePOA
London 5 days 29 January 2024£4,250
London 5 days 29 April 2024£4,250
London 5 days 28 October 2024£4,250
London 5 days

If you are unable to attend this course on the dates above, please contact us to discuss alternative options.
Please note that prices shown above are exclusive of VAT (20%).

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    Who should attend?

      • Travel directors, senior managers, operations managers and their deputies
      • Protocol directors, senior managers, operations managers and their deputies
      • PR directors, senior managers, managers and their deputies
      • Heads of travel and protocol departments
      • International relations directors and managers
      • All those who are involved in the welcoming of visitors to their country or sending their staff overseas
      • Those who have some experience of travel and protocol management but who would like to develop a more strategic approach and understand its importance in that context

    Outcomes

      • Revise, refresh and develop advanced skills for efficient protocol and travel management
      • Organise national and international travel for staff and for visitors Strengthen relationships and develop powerful communication skills
      • Ensure that meetings at home and abroad achieve objectives
      • To reduce the impact of unexpected emergencies and crisis

    COURSE TOPICS:

    Project Management in Protocol and Travel

    • Protocol and travel management in the promotion of the positive corporate image of the organisation and helping to achieve vision and mission
    • Monitoring the effectiveness of the function
    • Managing the range of external suppliers
    • Resources required to manage the function efficiently
    • Role and responsibilities of the function communicated internally

    Building and Maintaining Strong Relationships

    • principles of durable relationships
    • Building strong relations with your internal clients; suppliers, agents and contacts
    • Building relationships with Embassies and Missions
    • Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
    • Promoting cross cultural understanding of history and traditions

    Communication Skills Required

    • Qualities required: questioning and active listening
    • Dealing with difficult people
    • Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
    • Communication in a crisis, emergency or disruption
    • Turning complaints into opportunities

    Meetings at Home and Abroad

    • Pre-meeting preparation including seating, interpreters, and timings
    • Chairing, participating and preparing agenda
    • Order of dignitaries for entering a room, introductions, talking and making presentations
    • Conflict resolution, decision-making and problem-solving

    Risks – Disruption to Travel: Pro-active Management

    • Identification, evaluation and management of threats and risks
    • Creating contingency plans for emergencies
    • Disaster recovery planning, implementing and practice
    • Ensuring continuity throughout disruption
    • Planning for unexpected crisis





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    Protocol and Travel Management – Level 2

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