Protocol and Events Management – Level 1

Course Information:

Venue:	Duration:	Date:	Price:
Online	20 hours	Flexi-date	£2,750.00
In-House	Agreed with client	Flexible	POA
London	5 days	22 January 2024	£4,250
London	5 days	22 April 2024	£4,250
London	5 days	21 October 2024	£4,250

If you are unable to attend this course on the dates above, please contact us to discuss alternative options.
Please note that prices shown above are exclusive of VAT (20%).

Who should attend?

Protocol Officers, Protocol Executives and Assistants
Event Officers, Events Executives, Conference Organisers, Exhibition Organisers and Meetings organisers and Assistants
Customer Relations Officers, Customer Relations Executives and Assistants
Public Relations Officers and Public Relations Executives
Communications Officers, Communications Executives and Researchers

Outcomes

Manage the of protocol and event functions efficiently and effectively
Apply the tips and avoid the traps of organising events
Use communication skills to promote successful events
Identify risk and understand how to minimise its impact
Ensure that events are delivered on time and to budget

COURSE TOPICS:

Managing the Protocol and Events Function

Role and responsibilities of the functions, internal and external teams
Creating streamlined plans, policies, systems, structures and procedures
Keeping up-to-date nationally and internationally
Record-keeping, monitoring, updating and maintaining
Appropriate policies, processes and procedures according to protocol

Exhibitions, Conferences, Visits and Events – National and International

Planning and organising events, conferences and visits
Organising, exhibiting at or attending exhibitions
Trade visits and the protocol for them
Greeting foreign dignitaries, flying flags correctly and meeting expectations
Order of precedence for official ceremonies

Communication Appropriate for Guests, Audiences and Stakeholders

Written communication to prevent misunderstandings
Oral communication including talking, listening and understanding
Body language, facial expressions and gestures to prevent offence
Organisational communication: media, photography, seating, timing, speeches
Cultural:demonstrating respect for national and international protocol

Risk and Crisis Management for Different Events

Identifying all the possible risks for an event
Evaluation of likelihood and impact
Seven ways to deal with risk
Creating and rehearsing contingency plans
Handling unexpected problems, crisis and issues

Budgeting and Cost Control

Budgeting accurately and meaningfully
Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
Monitoring expenditure against budget
Cancellations, claims, reimbursements, hospitality
Insurance which is robust, appropriate and up-to-date