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Protocol and Events Management – Level 1

Course Information:

Online 12 hours Flexi-date£1,750.00
In-House Agreed with client FlexiblePOA
London 5 days 24-Jan£3,500.00
London 5 days 25-April£3,500.00
London 5 days 24-Oct£3,500.00


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    LCT 2022 Brochure
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    Who should attend?

    • Protocol Officers, Protocol Executives and Assistants
    • Event Officers, Events Executives, Conference Organisers, Exhibition Organisers and Meetings organisers and Assistants
    • Customer Relations Officers, Customer Relations Executives and Assistants
    • Public Relations Officers and Public Relations Executives
    • Communications Officers, Communications Executives and Researchers



    • Manage the of protocol and event functions efficiently and effectively
    • Apply the tips and avoid the traps of organising events
    • Use communication skills to promote successful events
    • Identify risk and understand how to minimise its impact
    • Ensure that events are delivered on time and to budget


    Managing the Protocol and Events Function

    • Role and responsibilities of the functions, internal and external teams
    • Creating streamlined plans, policies, systems, structures and procedures
    • Keeping up-to-date nationally and internationally
    • Record-keeping, monitoring, updating and maintaining
    • Appropriate policies, processes and procedures according to protocol

    Exhibitions, Conferences, Visits and Events – National and International

    • Planning and organising events, conferences and visits
    • Organising, exhibiting at or attending exhibitions
    • Trade visits and the protocol for them
    • Greeting foreign dignitaries, flying flags correctly and meeting expectations
    • Order of precedence for official ceremonies

    Communication Appropriate for Guests, Audiences and Stakeholders

    • Written communication to prevent misunderstandings
    • Oral communication including talking, listening and understanding
    • Body language, facial expressions and gestures to prevent offence
    • Organisational communication: media, photography, seating, timing, speeches
    • Cultural:demonstrating respect for national and international protocol

    Risk and Crisis Management for Different Events

    • Identifying all the possible risks for an event
    • Evaluation of likelihood and impact
    • Seven ways to deal with risk
    • Creating and rehearsing contingency plans
    • Handling unexpected problems, crises and issues

    Budgeting and Cost Control

    • Budgeting accurately and meaningfully
    • Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
    • Monitoring expenditure against budget
    • Cancellations, claims, reimbursements, hospitality
    • Insurance which is robust, appropriate and up-to-date

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