Protocol and Events Management – Level 1
Course Information:
Venue: | Duration: | Date: | Price: |
---|---|---|---|
Online | 12 hours | Flexi-date | £1,750.00 |
In-House | Agreed with client | Flexible | POA |
London | 5 days | 24-Jan | £3,500.00 |
London | 5 days | 25-April | £3,500.00 |
London | 5 days | 24-Oct | £3,500.00 |
Who should attend?
- Protocol Officers, Protocol Executives and Assistants
- Event Officers, Events Executives, Conference Organisers, Exhibition Organisers and Meetings organisers and Assistants
- Customer Relations Officers, Customer Relations Executives and Assistants
- Public Relations Officers and Public Relations Executives
- Communications Officers, Communications Executives and Researchers
Accreditations
Outcomes
- Manage the of protocol and event functions efficiently and effectively
- Apply the tips and avoid the traps of organising events
- Use communication skills to promote successful events
- Identify risk and understand how to minimise its impact
- Ensure that events are delivered on time and to budget
COURSE TOPICS:
Managing the Protocol and Events Function
- Role and responsibilities of the functions, internal and external teams
- Creating streamlined plans, policies, systems, structures and procedures
- Keeping up-to-date nationally and internationally
- Record-keeping, monitoring, updating and maintaining
- Appropriate policies, processes and procedures according to protocol
Exhibitions, Conferences, Visits and Events – National and International
- Planning and organising events, conferences and visits
- Organising, exhibiting at or attending exhibitions
- Trade visits and the protocol for them
- Greeting foreign dignitaries, flying flags correctly and meeting expectations
- Order of precedence for official ceremonies
Communication Appropriate for Guests, Audiences and Stakeholders
- Written communication to prevent misunderstandings
- Oral communication including talking, listening and understanding
- Body language, facial expressions and gestures to prevent offence
- Organisational communication: media, photography, seating, timing, speeches
- Cultural:demonstrating respect for national and international protocol
Risk and Crisis Management for Different Events
- Identifying all the possible risks for an event
- Evaluation of likelihood and impact
- Seven ways to deal with risk
- Creating and rehearsing contingency plans
- Handling unexpected problems, crises and issues
Budgeting and Cost Control
- Budgeting accurately and meaningfully
- Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
- Monitoring expenditure against budget
- Cancellations, claims, reimbursements, hospitality
- Insurance which is robust, appropriate and up-to-date