Protocol and Events Management – Level 1

Course Information:

Online 20 hours Flexi-date£2,750.00
In-House Agreed with client FlexiblePOA
London 5 days 22 January 2024£4,250
London 5 days 22 April 2024£4,250
London 5 days 21 October 2024£4,250

If you are unable to attend this course on the dates above, please contact us to discuss alternative options.
Please note that prices shown above are exclusive of VAT (20%).

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    LCT Brochure 2024
    LCT Brochure 2024

    Who should attend?

      • Protocol Officers, Protocol Executives and Assistants
      • Event Officers, Events Executives, Conference Organisers, Exhibition Organisers and Meetings organisers and Assistants
      • Customer Relations Officers, Customer Relations Executives and Assistants
      • Public Relations Officers and Public Relations Executives
      • Communications Officers, Communications Executives and Researchers


    • Manage the of protocol and event functions efficiently and effectively
    • Apply the tips and avoid the traps of organising events
    • Use communication skills to promote successful events
    • Identify risk and understand how to minimise its impact
    • Ensure that events are delivered on time and to budget


    Managing the Protocol and Events Function

    • Role and responsibilities of the functions, internal and external teams
    • Creating streamlined plans, policies, systems, structures and procedures
    • Keeping up-to-date nationally and internationally
    • Record-keeping, monitoring, updating and maintaining
    • Appropriate policies, processes and procedures according to protocol

    Exhibitions, Conferences, Visits and Events – National and International

    • Planning and organising events, conferences and visits
    • Organising, exhibiting at or attending exhibitions
    • Trade visits and the protocol for them
    • Greeting foreign dignitaries, flying flags correctly and meeting expectations
    • Order of precedence for official ceremonies

    Communication Appropriate for Guests, Audiences and Stakeholders

    • Written communication to prevent misunderstandings
    • Oral communication including talking, listening and understanding
    • Body language, facial expressions and gestures to prevent offence
    • Organisational communication: media, photography, seating, timing, speeches
    • Cultural:demonstrating respect for national and international protocol

    Risk and Crisis Management for Different Events

    • Identifying all the possible risks for an event
    • Evaluation of likelihood and impact
    • Seven ways to deal with risk
    • Creating and rehearsing contingency plans
    • Handling unexpected problems, crisis and issues

    Budgeting and Cost Control

    • Budgeting accurately and meaningfully
    • Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
    • Monitoring expenditure against budget
    • Cancellations, claims, reimbursements, hospitality
    • Insurance which is robust, appropriate and up-to-date

    Register now for:
    Protocol and Events Management – Level 1


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