Course Information:

Online 20 hours Flexi-date£2,500.00
In-House Agreed with client FlexiblePOA
London 5 days 22 April 2024£4,250
London 5 days 19 August 2024£4,250

If you are unable to attend this course on the dates above, please contact us to discuss alternative options.
Please note that prices shown above are exclusive of VAT (20%).

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    LCT Brochure 2024
    LCT Brochure 2024

    Who should attend?

    • Legal managers
    • Claims managers
    • Company lawyers and in-house counsel
    • Commercial contract managers
    • Lawyers and other professional advisers in private practice
    • Judges
    • Academic lawyers
    • Anyone involved in the professional management of relationships



    • Evaluate and apply mediation-based strategies for resolving conflict
    • Identify thestrengths and weaknesses of mediation when applied to specific disputes
    • Prepare their organisation to participate in the mediation process
    • Use newly gained skills to select an appropriate mediator
    • Manage conflict through a negotiated approach


    Overview of Mediation

    • Mediation fundamentals
    • Facilitated negotiation and neutral intermediaries
    • Appointing and working with a mediator
    • Process and stages of a mediation
    • Reaching a settlement agreement
    • Practical arrangements

    Mediation Agreements and other Formalities

    • Contractual commitments to mediate
    • ADR Contract Clauses
    • The Mediation Agreement
    • Important clauses in the agreement
    • Establishing the rules of the mediation
    • “Without prejudice” status of discussions
    • Confidentiality
    • Terminating the agreement
    • Fees and expenses
    • Settlement Agreements
    • Staying future proceedings
    • Class exercise in preparing an ADR contract clause

    Mediation Processes

    • Structuring a mediation process
    • Preparation phase
    • Opening joint sessions
    • Caucus meetings in private
    • The Conclusion phase
    • Alternative mediation processes
    • Formalising the settlement agreement
    • After the mediation
    • Class exercise: Mediating a dispute

    Developing Mediation skills

    • Building trust and rapport
    • Active listening
    • Identifying common interests
    • Engaging reluctant participants
    • Facilitating co-operative problem-solving behaviours
    • Dealing with deadlock
    • Helping both sides get a win-win
    • Class exercise

    Mediation Scenarios

    • Choosing the right mediator for the job
    • Duties of the mediator and professional advisers
    • Mediation scenarios
    • o Commercial disputes

      o Domestic / Family disputes

      o Workplace disputes

      o Online mediation

    • Beyond mediation – next steps and alternatives
    • Course summary and post-course questionnaire exercise

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