Executive PA Training

This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.

• Examine the evolving role of the modern secretary
• Carry out your duties more efficiently and effectively
• Update and raise standards of office management
• Align personal performance to organisational vision and success
• Develop interpersonal skills and manage excellent teams
• Enhance career opportunities and promotion capabilities

The Skills and Understanding to provide professional support to executive level ministers, directors and managers

• Understanding effective delegation and agreeing levels of authority with the principle
• Gaining a clear agreement of roles and responsibilities
• Communicating on behalf of others
• Managing key stakeholders on behalf of the principle
• Time and diary management of both self and your principle

Project Management

• The key principles of delivering large project to time, cost and quality
• Roles and responsibilities in project management
• Understanding and supporting you principle in their role within large projects

Event Management

• Creating an outline brief for approval
• Creating a plan
• Working with an event management team
• Understanding protocols and the needs of VVIP’s
• Achieving satisfaction for all stakeholders

Change Management

• Understanding why organisations need change projects
• The principles of good change management
• The likely effects of organisational change on individuals and the wider organisation

Workload Management

• Keeping the principal at his/her most effective by good workload and diary management
• Managing large amounts of email and correspondence – some practical tips
• Organisational psycho-dynamics – being the principles ‘eyes and ears’
• Going the extra mile

Decision-making and Corporate Governance

• Understanding the need for corporate governance
• Understanding the role of decision-making in corporate governance
• Corporate schemes of delegation
• Corruption awareness

Travel Management

• Making travel arrangements (i.e. arranging flights, accommodation, visas)
• Managing timelines and preparing contingencies
• Negotiation with suppliers and getting the best quotes
• Researching the best routes for a journey both locally and internationally

Self-Management

• Communication and inter-personal skills
• Managing upwards
• Managing conflict – maintaining professionalism
• Stress awareness and management
• Going the ‘extra mile- without causing longer term stress
• Avoiding burn out

The Office of the Future

• Techniques for effective remote working
• The office without email
• What can VR and office ‘buddies’ offer to the modern office
• Innovative office environmental design to increase staff well-being and performance