Developing Assertiveness

An interactive programme that enables participants to identify the characteristics of assertive leaders and focuses on developing negotiation and persuasion skills, the ability to influence colleagues and stakeholders and developing confidence when confronting challenging individuals and situations.

Course Information:

Venue:	Duration:	Date:	Price:
Online	4 hours	Flexi-date	£850.00
In-House	Agreed with client	Flexible	POA
London	1 day	31 October 2023	£1,500
London	1 day	5 December 2023	£1,500

If you are unable to attend this course on the dates above, please contact us to discuss alternative options.
Please note that prices shown above are exclusive of VAT (20%).

Who should attend?

Board Members
Senior Directors
Senior Managers
Departmental Directors
Deputy Departmental Directors
Departmental Managers
Deputy Departmental Managers
Team Leaders
Project Managers
Operations Managers

Accreditations

Outcomes

Distinguish assertiveness from passive, aggressive and manipulative behaviour and the personal, professional and financial consequences of each type of behaviour
Define and enforce your own personal and workplace rights and how to assert them effectively
Increase presence, confidence and charisma
Become aware of how you currently handle conflict and how to expand and develop your conflict-handling repertoire

COURSE TOPICS:

Understanding and developing assertive skills

Understanding the dynamics of assertive communication
Building and sustaining relationships, influencing, negotiating, and of course, achieving immediate results</li>
Rapport building skills
Influencing skills
Answering difficult questions and delivering clear messages

Identifying and managing risk

Strategic risk and crisis management
The processes of risk sensing, risk intelligence collection, assessment and crisis vulnerability reduction
How to utilize scenarios planning to identify and mitigate risk