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Business Process Management

Course Information:

Online 12 hours Flexi-date£1,750.00
In-House Agreed with client FlexiblePOA
London 5 days 28 - Mar£3,500.00
London 5 days 05-Dec£3,500.00


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    LCT 2022 Brochure
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    Who should attend?

      Delegates who have a good basic knowledge of quality principles and who are looking for best practice and structured ways of achieving leading edge best practice both for themselves and their organisation. It is also designed for business managers, business analysts, process analysts and practitioners involved in process-based change and the automation of process solutions.



    • Describe the principles of business process management and apply them
    • Re-engineer a range of business process
    • Define key process outputs and impacts benefits of business process management
    • Engage with key stakeholders in relation to organisational processes
    • Address the ‘people dimension’ of process management
    • Better utilise existing resources
    • Design and implement a business process improvement plan


    Principles of Business Process Management

    • Purpose and function of Business Processes
    • Methodologies for process improvement
    • Organisational benefits from having an effective and efficient process
    • Links between business strategy and business processes
    • Use a process-based approach to business process change management

    Innovative techniques and process improvement ideas

    • Identifying root causes of process problems
    • Cause and effect analysis
    • Analysing effectiveness and efficiency
    • Analyse and scope a business process problem
    • Developing a process improvement project

    Process Management – the People Dimension

    • Engaging with process stakeholders
    • Critical success factors in managing people and business change
    • A roadmap for managing the human aspects of process change
    • Designing an effective communication plan
    • Reduce risk and anticipate, manage and avoid potential conflicts

    Tools and techniques to model, analyse, manage, measure and improve processes

    • The importance of process mapping
    • Performa a viable Gap analysis
    • Develop critical measures for evaluating business process performance
    • Benchmarking processes against best practices
    • Measuring the process improvement
    • Create BPM process flow diagrams

    Implementing a new Process Plan

    • Securing commitment from the leadership team
    • Overcoming resistance to new ways of working
    • Piloting process improvements
    • innovative techniques to consistently discover process improvement ideas
    • Monitoring and optimising the implementation

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