Alternative Dispute Resolution (ADR)

Course Information:

Online 20 hours Flexi-date£2,750.00
In-House Agreed with client FlexiblePOA
London 5 days 15 April 2024£4,250
London 5 days 12 August 2024£4,250

If you are unable to attend this course on the dates above, please contact us to discuss alternative options.
Please note that prices shown above are exclusive of VAT (20%).

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    Who should attend?

      • Legal managers
      • Finance managers
      • Commercial managers
      • Claims managers
      • Supply Chain, Procurement and Purchasing Managers
      • Contract Managers, Engineers and Analysts
      • Anyone involved in the management of commercial relationships


      • Evaluate alternative methods of resolving commercial disputes
      • Distinguish between forms of ADR that give a binding decision and others that facilitate agreement between the parties
      • Evaluate strategies for resolving conflict
      • Prepare their organisation to participate in a dispute resolution process
      • Plan a negotiation, including considering contingencies in the event of failure
      • Apply negotiation techniques to typical commercial disputes
      • Use appropriate behavioural styles in negotiation
      • Consider the merits of using an intermediary to facilitate a win-win result
      • Manage conflict through a negotiated approach
      • Achieve mutually satisfactory outcomes in resolving contractual disputes


    Introduction to Dispute Resolution

    • Typical Causes of commercial disputes
    • Common legal remedies from court action
    • Do we want an enforceable court judgment?
    • Litigation strengths and weaknesses
    • Considering ADR contract mechanisms – tiered clauses
    • Jurisdiction and applicable law issues
    • Dispute case studies and exercises


    • Arbitration principles
    • When is arbitration appropriate?
    • Selecting and appointing the arbitrator and the forum
    • Strengths and weaknesses of arbitration
    • What happens if we lose?
    • Recognition and enforcement of arbitration awards
    • Arbitration variants
    • o Pendulum arbitration

    • Class exercise: Preparing for arbitration

    Negotiating solutions to disputes

    • Conflict management styles
    • Distributive and integrative negotiation
    • Building relationships to improve success
    • BATNA – What’s my Plan B?
    • Negotiation phases
    • Using “the third side” in negotiation
    • Class exercise: Negotiation preparation and role play


    • Mediation fundamentals
    • Facilitated negotiation and neutral intermediaries
    • Appointing and Working with a mediator
    • Process and Stages of a mediation
    • Reaching a settlement agreement
    • Class exercise: Mediating a dispute

    Other Dispute Resolution Mechanisms

    • What are the other choices and when might we use them?
    • Conciliation
    • Settlement conference
    • Expert determination
    • Neutral evaluation
    • Dispute Review Boards
    • Med/Arb
    • Ombudsman
    • Course summary and final exercises

    Register now for:
    Alternative Dispute Resolution (ADR)


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