Advanced Protocol and Travel Management
Course Information:
Venue: | Duration: | Date: | Price: |
---|---|---|---|
Online | 20 hours | Flexi-date | £2,500.00 |
In-House | Agreed with client | Flexible | POA |
London | 10 days | 24-Jan | £5,900.00 |
London | 10 days | 25-Apr | £5,900.00 |
London | 10 days | 18-July | £5,900.00 |
London | 10 days | 24-Oct | £5,900.00 |
Who should attend?
- Travel directors, managers, supervisors, team leaders, executives and assistants
- Protocol directors, managers, supervisors, team leaders, executives and assistants
- PR directors, managers, supervisors, team leaders, executives, and assistants who would like an understanding of the role of protocol and travel management in the promotion of the positive corporate image of their organisation
- International relations managers and directors
- All those who are involved in the welcoming of visitors to their country or sending their staff overseas
Accreditations
Outcomes
- Revise, refresh and develop skills for efficient protocol and travel management
- Organise national and international travel for your staff and for visitors to your country
- Plan international exhibitions, visits and events
- Strengthen relationships and develop powerful communication skills
- Ensure that meetings at home and abroad achieve objectives
- Create realistic budgets and control costs
- Reduce the impact of unexpected emergencies and crises
COURSE TOPICS:
Managing the Protocol and Travel function
- Role and responsibilities of the function
- Creating streamlined policies, systems, structure and procedures
- Keeping up-to-date with changes in rules and regulations nationally and internationally
- Record-keeping, monitoring, updating and maintaining
- Applying all policies, processes and procedures fairly to all
The Right Documents, at the Right Time, in the Right Place
- Organising passports, processing visas and overcoming the complexities and problems
- Compliance with entry requirements and immigration rules
- Ensuring the health, safety and security of staff and visitors
- Booking tickets; timetables; time differences; holidays; cancellations
- Airport procedures, requirements and duties
Accommodation and International Travel Requirements
- Factors to chose and book the most appropriate hotel and rooms
- Customer and protocol requirements; preferred hotels list; change in plans; families
- Car transport; tolls; parking; rental; security; motorcades
- Meeting the demands of business travel: payment methods and exchange rates
- Methods to research all possible options and prioritise the best
Exhibitions, Conferences, Visits and Events – Nationally and Internationally
- Planning and organising events, conferences and visits
- Organising, exhibiting at or attending exhibitions
- Trade visits and the protocol for them
- Greeting foreign dignitaries, flying flags correctly and meeting expectations
- Order of precedence for official ceremonies
Budgeting and Cost Control
- Budgeting accurately and meaningfully
- Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
- Cost control for ensuring that expenses are legitimate
- Cancellations, claims, reimbursements, hospitality
- Insurance which is robust, appropriate and up-to-date
Building and Maintaining Strong Relationships
- Principles of durable relationships
- Building strong relations with your internal clients; suppliers, agents and contacts
- Building relationships with Embassies and Missions
- Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
- Promoting cross cultural understanding of history and traditions
Communication Skills Required
- Qualities required: questioning and active listening
- Dealing with difficult people
- Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
- Communication in a crisis, emergency or disruption
- Turning complaints into opportunities
Meetings at Home and Abroad
- Pre-meeting preparation including seating, interpreters, and timings
- Chairing, participating and preparing agenda
- Order of dignitaries for entering a room, introductions, talking and making presentations
- Conflict resolution, decision-making and problem-solving
Risks – Disruption to Travel: Pro-active Management
- Identification, evaluation and management of threats and risks
- Creating contingency plans for emergencies
- Disaster recovery planning, implementing and practice
- Ensuring continuity throughout disruption
- Planning for unexpected crises