Book with Confidence: If your plans change, go virtual, come later on, or get a full refund.

Advanced Protocol and Travel Management

Course Information:

Online 20 hours Flexi-date£2,500.00
In-House Agreed with client FlexiblePOA
London 10 days 24-Jan£5,900.00
London 10 days 25-Apr£5,900.00
London 10 days 18-July£5,900.00
London 10 days 24-Oct£5,900.00


    Please ensure you fill out all fields

    With your permission, we would also like to keep you updated about programs and/or services similar to the one you are enquiring about as well as special offers, L&D updates and content to help you with your ongoing learning and development. If this is okay please tick the box below

    Subscribe to our newsletter

    Your personal details are very important to us and we only use them for admin reasons only, unless you have asked to receive our newsletter and marketing. This is in accordance with our Privacy Policy

    LCT 2022 Brochure
    LCT 2022 Brochure

    Who should attend?

    • Travel directors, managers, supervisors, team leaders, executives and assistants
    • Protocol directors, managers, supervisors, team leaders, executives and assistants
    • PR directors, managers, supervisors, team leaders, executives, and assistants who would like an understanding of the role of protocol and travel management in the promotion of the positive corporate image of their organisation
    • International relations managers and directors
    • All those who are involved in the welcoming of visitors to their country or sending their staff overseas



    • Revise, refresh and develop skills for efficient protocol and travel management
    • Organise national and international travel for your staff and for visitors to your country
    • Plan international exhibitions, visits and events
    • Strengthen relationships and develop powerful communication skills
    • Ensure that meetings at home and abroad achieve objectives
    • Create realistic budgets and control costs
    • Reduce the impact of unexpected emergencies and crises


    Managing the Protocol and Travel function

    • Role and responsibilities of the function
    • Creating streamlined policies, systems, structure and procedures
    • Keeping up-to-date with changes in rules and regulations nationally and internationally
    • Record-keeping, monitoring, updating and maintaining
    • Applying all policies, processes and procedures fairly to all

    The Right Documents, at the Right Time, in the Right Place

    • Organising passports, processing visas and overcoming the complexities and problems
    • Compliance with entry requirements and immigration rules
    • Ensuring the health, safety and security of staff and visitors
    • Booking tickets; timetables; time differences; holidays; cancellations
    • Airport procedures, requirements and duties

    Accommodation and International Travel Requirements

    • Factors to chose and book the most appropriate hotel and rooms
    • Customer and protocol requirements; preferred hotels list; change in plans; families
    • Car transport; tolls; parking; rental; security; motorcades
    • Meeting the demands of business travel: payment methods and exchange rates
    • Methods to research all possible options and prioritise the best

    Exhibitions, Conferences, Visits and Events – Nationally and Internationally

    • Planning and organising events, conferences and visits
    • Organising, exhibiting at or attending exhibitions
    • Trade visits and the protocol for them
    • Greeting foreign dignitaries, flying flags correctly and meeting expectations
    • Order of precedence for official ceremonies

    Budgeting and Cost Control

    • Budgeting accurately and meaningfully
    • Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
    • Cost control for ensuring that expenses are legitimate
    • Cancellations, claims, reimbursements, hospitality
    • Insurance which is robust, appropriate and up-to-date

    Building and Maintaining Strong Relationships

    • Principles of durable relationships
    • Building strong relations with your internal clients; suppliers, agents and contacts
    • Building relationships with Embassies and Missions
    • Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
    • Promoting cross cultural understanding of history and traditions

    Communication Skills Required

    • Qualities required: questioning and active listening
    • Dealing with difficult people
    • Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
    • Communication in a crisis, emergency or disruption
    • Turning complaints into opportunities

    Meetings at Home and Abroad

    • Pre-meeting preparation including seating, interpreters, and timings
    • Chairing, participating and preparing agenda
    • Order of dignitaries for entering a room, introductions, talking and making presentations
    • Conflict resolution, decision-making and problem-solving

    Risks – Disruption to Travel: Pro-active Management

    • Identification, evaluation and management of threats and risks
    • Creating contingency plans for emergencies
    • Disaster recovery planning, implementing and practice
    • Ensuring continuity throughout disruption
    • Planning for unexpected crises

    × Available on SundayMondayTuesdayWednesdayThursdayFridaySaturday