Frequently Asked Questions (FAQs)

What is London Corporate Training?

London Corporate Training (LCT) is the UK's leading corporate training provider, offering over 100 short courses (3 days - 3 weeks) in the following subject areas: Advanced Management; Law; Oil & Gas; Soft Skills; Operations Management; Finance; Human Resources; Public Relations; Sales; and Secretarial Skills.

Which markets do you operate in?

LCT serves numerous markets worldwide including Europe, the Middle East, Africa and Asia with clients operating in the following sectors:

Do you offer training overseas?

Yes, LCT offers courses both in London and abroad. Please visit our section on Non-UK courses for more information.

Do you offer tailor-made training?

Yes, LCT has successfully designed numerous tailor-made training solutions both in and outside London. For more information, please refer to the Tailor-Made Courses section on the website.

Do you offer in-house training?

Yes, LCT offers in-house training solutions both in and outside London. For more information, please email: info@lct.co.uk.

Where is your training centre located?

Our training centre is located in Hammersmith, West London, a mere thirty minute drive from Heathrow Airport. Course attendees will be spoilt for choice with over twenty hotels within walking distance of the training centre.

Unless otherwise informed, all courses will be held at 3 Shortlands, Hammersmith, London, W6 8DA. The closest London Underground Station is Hammersmith.

What language is the training in?

All scheduled courses are held in English unless otherwise specified. Fluency in English is an essential requirement for attending courses at LCT.

Where do I stay during the training?

Accommodation is not included as part of the course fees due to the fact that delegates have different requirements. However, LCT does provide assistance to ensure that delegates secure suitable accommodation for the duration of their course. Attendees will be supplied an accommodation list, with details of over 20 hotels within walking distance from the training centre. Payment must be made directly to the hotels. The list is also available on our website, under Information.

What is the weather like in London?

London has moderate summers and mild and damp winters. Having a raincoat or umbrella handy would be a wise choice. In July and August temperatures average around 20°C but can occasionally soar to 30°C or more. In spring and autumn, temperatures drop to between 11° and 15°C. In winter they hover just below 6°C; it very rarely freezes in London and snow is a very infrequent visitor. It may seem mild, but the dampness can often make it feel much colder. A vest, jumper and warm overcoat may be advisable in such conditions.

How do I book a course?

In order to attend an LCT course, a written registration request must be sent by email to info@lct.co.uk. Alternatively, a course registration form can be submitted on www.lct.co.uk/courses/.

If the registration is accepted, the course administration department will issue the delegate with an acceptance letter and an invoice. Following full receipt of the course fee payment, a visa letter will be issue to assist with the delegate’s application at the British Embassy / High Commission.

When do I need to pay for the course?

Course Fees MUST be paid at least 3 weeks prior to the commencement of the course. Failure to make payment on time will result in an automatic cancellation. Full details can be found on the Terms and Conditions page of our website or training programme.

What about VAT?

VAT is chargeable on all courses at a standard rate of 20.0%.

According to UK Law, non-profit and governmental organisations are exempt from paying VAT. In order to qualify for this exemption, the client organisation is required to provide an official letter stating that it has been established for non-profit or public service purposes.

Do you offer discounts?

LCT can offer discounts when more than one participant attends the chosen training course. Please email info@lct.co.uk for such a request

What is included in the course fee?

Cost of tuition
Consultant’s preparation time
Course material (in hard- and soft-copy formats)
Pre-arrival documentation including visa support letters
Complimentary Heathrow transfer (one-way)
Welcome packs
Lunches and light refreshments
Internet access
Accredited course certificates
Course photographs
Farewell gifts

Do I receive a certificate?

Certificates are awarded to delegates who attend and successfully complete the course, showing commitment to their personal development and progression. Certificates are accredited by the British Accreditation Council.

How does the airport transfer process work?

Delegates are entitled to receive a complimentary transfer either from or to Heathrow Airport during their stay. To take advantage of this free service, it is necessary to complete and return a transfer form at least four days prior to course commencement. Full details regarding this service can be found under the Information section of our website.

Do I need insurance?

We strongly advise that each delegate should be covered with their own personal, medical and travel insurance for the duration of their stay.

What is your policy on visas?

For information relating to our visa policy, please refer to the following page: http://www.lct.co.uk/information/visas/

What methods of payment do you accept?

LCT accepts the following payment methods:

1. Bank Transfers

Payments should be made in Pounds Sterling to:

Account holder: London Corporate Training Ltd.
Bank: Natwest Bank
IBAN: GB08 NWBK 6005 3016 2714 32
SWIFT: NWBK GB 2L
Account No:16271432
Sort Code:60-05-30
Branch address: Natwest Bank, Chiswick Branch, 314 Chiswick High Road, London W4 5TA

2. Cheques

LCT will only accept a/c payee cheques that are made out to ‘London Corporate Training Ltd’. The invoice number and company name must be indicated clearly on the back.

Cheques usually take up to five days to clear.

3. Credit Cards

To process credit card transactions, we require the following essential information:

Long number across the card
Start date
Expiry date
3-digit security code at the back of the card
The address that the card is registered to

What is your policy on substitutions?

Delegates registered on any course can be substituted at any time without risk of a penalty. Such requests must be made in writing.

What is your policy on alterations to the programme?

LCT reserves the right to amend courses or the published programme, or to cancel any course at any time, and offer an alternative date, a full refund or credit, without liability for any consequential loss or damage.

What is your policy on cancellations?

Cancellations made at least 4 weeks prior to course commencement will qualify for a full refund of the course fees. Cancellations made less than seven days prior to course commencement will not qualify for any refund. All cancellations must be submitted in writing.

What is the complaints procedure?

In the event that you have been less than satisfied with our services please let us know.  All complaints, suggestions and feedback and are given serious consideration.   We will, of course, endeavour to resolve your complaint as a matter of urgency but in the unlikely event that we are unable to resolve a complaint to your satisfaction please contact the British Accreditation Council – their details can be accessed on the following link: http://www.the-bac.org/bac-complaints-procedure/.