Frequently Asked Questions
Who are we?
LCT International is the UK's leading corporate training provider, offering over 150 short courses (3 days - 3 weeks) in the following subject areas: Advanced Management; Leadership; Law; Oil & Gas; Digital; Operations Management; Finance; Human Resources; Public Relations; Sales; Compliance; Sustainability; and Employee Well Being.
Which markets do you operate in?
We serve numerous markets worldwide including Europe, the Middle East, Africa and Asia with clients operating in the following sectors:
- Oil, Gas and Petrochemicals Public Sector
- Banking and Financial Services
- Telecommunications Power and Utilities
- Port and Transport Authorities Manufacturing
Do you offer training overseas?
Yes, we offer courses both in London and abroad. Please visit our section on Non-UK courses for more information.
Do you offer tailor-made training?
Yes, we have successfully designed numerous tailor-made training solutions both in and outside London. For more information, please refer to the Tailor-Made Courses section on the website.
Do you offer in-house training?
Yes, we offer in-house training solutions both in and outside London. For more information, please email: firstname.lastname@example.org
Where is your training centre located?
Our training centre is located in Hammersmith, West London, a mere thirty minute drive from Heathrow Airport. Course attendees will be spoilt for choice with over twenty hotels within walking distance of the training centre. Unless otherwise informed, all courses will be held at Hammersmith, London. The closest London Underground Station is Hammersmith.
What language is the training in?
Our Open Programmes are held in English. Proficiency in English is an essential requirement for attending a LCT training programme, and typically our delegates have studied English to at least an Upper Intermediate level. If you have any concerns regarding your level of English and / or your ability to follow the training programme, please contact us. We are not an English language school, but we work with partners who provide English language training and from time to time our delegates choose to study English at one of our partner schools before taking our training programme. In addition, we are able to arrange customised training programmes in other languages upon request. We have conducted training in French, Arabic and Spanish in recent years and several of our training consultants are fluent in other languages. Please contact us if you would like us to arrange a customised training programme in another language.
How many other delegates will there be on my training programme?
The number of delegates per programme depends on a number of factors. Our Open Programmes are guaranteed to run with only 1 delegate. This means that we will promise not to cancel any Open Programme when there is at least one delegate booked on the programme. As is to be expected with such a broad range of programmes being offered, some programmes attract greater delegate numbers. In addition, the timing of Visa approvals and client cancellations at short notice may affect delegate numbers. The maximum number of delegates on our Open Programmes is set at 12. For Customised Programmes, the number of delegates is always agreed in advance with clients. We have recently run customised programmes for group sizes of over 25 delegates. Please contact to ask for further information on delegate numbers on specific training programmes.
What do I need for the training?
As part of our LOVE (Live Online Virtual Education) format, all our Courses have been redesigned for remote delivery. Delegates will require internet access, access to Zoom/Teams video conferencing apps. Technical requirements and instructions will be sent to you ahead of the training session. For onsite/face-to-face training delegates are advised that they should bring their laptop/tablet to their training programme. Training material will be sent directly to your device ahead of the session. Please contact us if you think you will not have access to a laptop/tablet during your training programme.
Where do I stay during the training?
Accommodation is not included as part of the course fees due to the fact that delegates have different requirements. However, we do provide assistance to ensure that delegates secure suitable accommodation for the duration of their course. Attendees will be supplied an accommodation list, with details of over 20 hotels within walking distance from the training centre. Payment must be made directly to the hotels. The list is also available on our website, under Information.
What is the weather like in London?
London has moderate summers and mild and damp winters. Having a raincoat or umbrella handy would be a wise choice. In July and August temperatures average around 20°C but can occasionally soar to 30°C or more. In spring and autumn, temperatures drop to between 11° and 15°C. In winter they hover just below 6°C; it very rarely freezes in London and snow is a very infrequent visitor. It may seem mild, but the dampness can often make it feel much colder. A vest, jumper and warm overcoat may be advisable in such conditions.
How do I book a course?
In order to attend one of our courses, a written registration request must be sent by email to email@example.com Alternatively, a course registration form can be submitted on any product found online at www.lct.co.uk If the registration is accepted, the Admissions department will issue the delegate with an acceptance letter and an invoice. Following full receipt of the course fee payment, a visa letter will be issue to assist with the delegate’s application at the British Embassy / High Commission.
What do I do if I cannot attend one of your programmes on any of the published dates?
Please contact us and tell us when you are able to attend the programme, and we will be happy to see if we can arrange the programme on a date that is convenient for you
When do I need to pay for the course?
Course Fees MUST be paid at least TWO weeks prior to the commencement of the course. Failure to make payment on time will result in an automatic cancellation. Full details can be found on the Terms and Conditions page of our website or training programme.
What about VAT?
VAT is chargeable on all courses at a standard rate of 20.0%. According to UK Law, non-profit and governmental organisations are exempt from paying VAT. In order to qualify for this exemption, the client organisation is required to provide an official letter stating that it has been established for non-profit or public service purposes.
Do you offer discounts?
We can offer discounts when more than one participant attends the chosen training course. Please email firstname.lastname@example.org for such a request.
What is included in the course fee?
- Cost of tuition
- Consultant’s preparation time
- Course material (soft-copy formats)
- Pre-arrival documentation including visa support letters
- Course certificates
Do I receive a certificate?
Certificates are awarded to delegates who attend and successfully complete the course, showing commitment to their personal development and progression. Certificates are accredited by the British Accreditation Council.
What do I need to do to complete a course?
Delegates need to attend all scheduled sessions of a course to qualify for the completion certificate(s). If they are unable to attend a session for any reason, we will endeavour to offer an alternative slot to cover the topic in question, either virtually or in-classroom.
Do you offer airport transfers?
We are able to arrange transfers either from or to Heathrow Airport for delegates for an additional fee. To take advantage of this service, it is necessary to complete and return a transfer form at least four days prior to course commencement. Full details regarding this service can be found under the Information section of our website.
Do I need insurance?
We strongly advise that each delegate should be covered with their own personal, medical and travel insurance for the duration of their stay.
What is your policy on Visas?
For information relating to our visa policy, please refer to the following page: Visa Information
What methods of payment do you accept?
We are pleased to accept the following methods:
- International Bank Transfers. Payment should be made in Pounds Sterling to the account specified on the invoice (supplied along with registration/booking confirmation). Proof of payment should be sent to LCT for tracking purposes.
- Credit card. We are pleased to accept credit card payments and will issue instructions for online credit card payments.
- We also have a PayPal account and payments may be made to this account.
What is your policy on substitutions?
Delegates registered on any course can be substituted at any time without risk of a penalty. Such requests must be made in writing. Please refer to our terms and conditions page for more details.
What is your policy on alterations to the programme?
We reserve the right to amend courses or the published programme, or to cancel any course at any time, and offer an alternative date, a full refund or credit, without liability for any consequential loss or damage.
What is your policy on cancellations?
Cancellations made at least four weeks prior to course commencement will qualify for a full refund of the course fees. We regret that a fee must be charged when confirmed bookings are cancelled or transferred to future dates and that change is notified to us within 2 weeks of the start date of the programme. A substitute may be notified but if a substitute cannot be found, refunds will be made. Please refer to our terms and conditions page for more details.
What is your complaints procedure?
In the event that you have been less than satisfied with our services please let us know. All complaints, suggestions and feedback and are given serious consideration. We will, of course, endeavour to resolve your complaint as a matter of urgency but in the unlikely event that we are unable to resolve a complaint to your satisfaction please contact the British Accreditation Council – their details can be accessed at: BAC Complaints.
Where can I find details of your key procedures and policies?
You can find our terms and conditions here - Terms & Conditions. In addition, we have a number of important procedures and policies relating to Attendance, Complaints, Recruitment, Equality and Diversity, these are available upon request.