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Operations Management

* These dates correspond to courses offered outside London

Code Start Date End Date Duration Course Name
OP.15 11 Nov 2019
15 Nov 2019
1 week Feasibility Studies - Preparation, Analysis and Evaluation
OP.14 23 Mar 2020
27 Jul 2020
23 Nov 2020
03 Apr 2020
07 Aug 2020
04 Dec 2020
2 weeks Project Management and Procurement
OP.1 25 Nov 2019
23 Mar 2020
27 Jul 2020
23 Nov 2020
06 Dec 2019
03 Apr 2020
07 Aug 2020
04 Dec 2020
2 weeks Advanced Project Management - Managing complex projects from start to finish, on time and to budget
OP.1A 25 Nov 2019
23 Mar 2020
27 Jul 2020
23 Nov 2020
29 Nov 2019
27 Mar 2020
31 Jul 2020
27 Nov 2020
1 week Project Management - Level 1 - The fundamental principles of successful project management
OP.1B 02 Dec 2019
30 Mar 2020
03 Aug 2020
30 Nov 2020
06 Dec 2019
03 Apr 2020
07 Aug 2020
04 Dec 2020
1 week Project Management - Level 2 - Create, lead and manage the project team to achieve the desired result
OP.2 06 Jan 2020
04 May 2020
07 Sep 2020
17 Jan 2020
15 May 2020
18 Sep 2020
2 weeks Advanced Procurement and Managing Suppliers - Take a strategic approach to procurement to assure cost-effective sourcing of critical suppliers
OP.2A 06 Jan 2020
04 May 2020
07 Sep 2020
10 Jan 2020
08 May 2020
11 Sep 2020
1 week Procurement and Managing Suppliers - Level 1 - Implement a professional procurement process and build good relationships with suppliers
OP.2B 13 Jan 2020
11 May 2020
14 Sep 2020
17 Jan 2020
15 May 2020
18 Sep 2020
1 week Procurement and Managing Suppliers - Level 2- Refine competitive tendering, risk management and supplier selection procedures to get 'best value'
OP.3 20 Jan 2020
18 May 2020
21 Sep 2020
31 Jan 2020
29 May 2020
02 Oct 2020
2 weeks Advanced Supply Chain Management - Gain practical knowledge of the know-how of the process, elements, and the advanced principles of Supply Chain Management
OP.3A 20 Jan 2020
18 May 2020
21 Sep 2020
24 Jan 2020
22 May 2020
25 Sep 2020
1 week Supply Chain Management - Level 1 - Learn the fundamentals of supply chain management and how these apply to your organisation
OP.3B 27 Jan 2020
25 May 2020
28 Sep 2020
31 Jan 2020
29 May 2020
02 Oct 2020
1 week Supply Chain Management - Level 2 - Develop lean, agile and green supply chains and be able to match each to the needs of different organisations and projects
OP.4 20 Apr 2020
17 Aug 2020
01 May 2020
28 Aug 2020
2 weeks Advanced Inventory Planning and Stock Control - Understand fully the key concepts relating to inventory management in terms of both information and physical aspects of control
OP.4A 20 Apr 2020
17 Aug 2020
24 Apr 2020
21 Aug 2020
1 week Inventory Planning and Stock Control - Level 1 - Know how to carry out stores management and stock control tasks effectively and professionally
OP.4B 27 Apr 2020
24 Aug 2020
01 May 2020
28 Aug 2020
1 week Inventory Planning and Stock Control - Level 2 - Understand the inter-relationship of physical stock and inventory management, and how it differs based on type of demand
OP.5 02 Dec 2019
02 Mar 2020
01 Jun 2020
31 Aug 2020
30 Nov 2020
13 Dec 2019
13 Mar 2020
12 Jun 2020
11 Sep 2020
11 Dec 2020
2 weeks Advanced Facilities Management - Ensure that internal customers' needs and expectations from facilities are organised and provided professionally
OP.5A 02 Dec 2019
02 Mar 2020
31 Aug 2020
30 Nov 2020
06 Dec 2019
06 Mar 2020
04 Sep 2020
04 Dec 2020
1 week Facilities Management- Provide effective and safe management of services and processes that support the core business of an organisation
OP.5B 09 Dec 2019
09 Mar 2020
08 Jun 2020
07 Sep 2020
07 Dec 2020
13 Dec 2019
13 Mar 2020
12 Jun 2020
11 Sep 2020
11 Dec 2020
1 week Maintenance Management - Refine maintenance knowledge and skills in the management of facilities used by the business
OP.6 09 Dec 2019
30 Mar 2020
07 Dec 2020
13 Dec 2019
03 Apr 2020
11 Dec 2020
1 week Business Process Management - Understand the importance of process thinking today and improve organisational performance through Business Process Management
OP.7 16 Dec 2019
24 Aug 2020
14 Dec 2020
20 Dec 2019
28 Aug 2020
18 Dec 2020
1 week Vendor Selection and Tender Process Management - Apply a structured and compliant approach to competitive tendering in procurement
OP.8 10 Feb 2020
22 Jun 2020
19 Oct 2020
14 Feb 2020
26 Jun 2020
23 Oct 2020
1 week Contract Management - Define, negotiate and legally contract with suppliers for the provision of goods and services
OP.9 24 Feb 2020
15 Jun 2020
12 Oct 2020
06 Mar 2020
26 Jun 2020
23 Oct 2020
2 weeks Advanced Customer Service Management
OP.9A 24 Feb 2020
15 Jun 2020
12 Oct 2020
28 Feb 2020
19 Jun 2020
16 Oct 2020
1 week Customer Service Management - Capture, delight and retain customers through first class customer service
OP.9B 02 Mar 2020
22 Jun 2020
19 Oct 2020
06 Mar 2020
26 Jun 2020
23 Oct 2020
1 week Complaints Management
OP.10 10 Feb 2020
07 Nov 2020
14 Feb 2020
11 Sep 2020
1 week Strategic Operations for the Public Sector
OP.11 17 Feb 2020
14 Sep 2020
21 Feb 2020
18 Sep 2020
1 week Finance for Project Management
OP.12 24 Feb 2020
21 Sep 2020
28 Feb 2020
25 Sep 2020
1 week Donor-Funded Projects

Testimonials
LCT staff were helpful and attentive beyond the normal call of duty. The consultants were very good in the delivery of the course both in terms of content and presentation. They mixed seriousness and humour to keep the course interesting and to help us learn.
Chairman
Zenith Bank, Ghana