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Operations Management

* These dates correspond to courses offered outside London

Code Start Date End Date Duration Course Name
OP.1 29 Jul 2019
25 Nov 2019
09 Aug 2019
06 Dec 2019
2 weeks Advanced Project Management - Managing complex projects from start to finish, on time and to budget
OP.1A 29 Jul 2019
25 Nov 2019
02 Aug 2019
29 Nov 2019
1 week Project Management - Level 1 - The fundamental principles of successful project management
OP.1B 05 Aug 2019
02 Dec 2019
09 Aug 2019
06 Dec 2019
1 week Project Management - Level 2 - Create, lead and manage the project team to achieve the desired result
OP.2 09 Sep 2019
20 Sep 2019
2 weeks Advanced Procurement and Managing Suppliers - Take a strategic approach to procurement to assure cost-effective sourcing of critical suppliers
OP.2A 09 Sep 2019
13 Sep 2018
1 days Procurement and Managing Suppliers - Level 1 - Implement a professional procurement process and build good relationships with suppliers
OP.2B 16 Sep 2019
20 Sep 2019
1 week Procurement and Managing Suppliers - Level 2- Refine competitive tendering, risk management and supplier selection procedures to get 'best value'
OP.3 23 Sep 2019
04 Oct 2019
2 weeks Advanced Supply Chain Management - Gain practical knowledge of the know-how of the process, elements, and the advanced principles of Supply Chain Management
OP.3A 23 Sep 2019
27 Sep 2019
1 week Supply Chain Management - Level 1 - Learn the fundamentals of supply chain management and how these apply to your organisation
OP.3B 30 Sep 2019
04 Oct 2019
1 week Supply Chain Management - Level 2 - Develop lean, agile and green supply chains and be able to match each to the needs of different organisations and projects
OP.4 19 Aug 2019
30 Aug 2019
2 weeks Advanced Inventory Planning and Stock Control - Understand fully the key concepts relating to inventory management in terms of both information and physical aspects of control
OP.4A 19 Aug 2019
23 Aug 2019
1 week Inventory Planning and Stock Control - Level 1 - Know how to carry out stores management and stock control tasks effectively and professionally
OP.4B 27 Aug 2019
30 Aug 2019
4 days Inventory Planning and Stock Control - Level 2 - Understand the inter-relationship of physical stock and inventory management, and how it differs based on type of demand
OP.5 02 Sep 2019
02 Dec 2019
13 Sep 2019
13 Dec 2019
2 weeks Advanced Facilities Management - Ensure that internal customers' needs and expectations from facilities are organised and provided professionally
OP.5A 02 Sep 2019
02 Dec 2019
06 Sep 2019
06 Dec 2019
1 week Facilities Management- Provide effective and safe management of services and processes that support the core business of an organisation
OP.5B 09 Sep 2019
09 Dec 2019
13 Sep 2019
13 Dec 2019
1 week Maintenance Management - Refine maintenance knowledge and skills in the management of facilities used by the business
OP.6 09 Dec 2019
13 Dec 2019
1 week Business Process Management - Understand the importance of process thinking today and improve organisational performance through Business Process Management
OP.7 27 Aug 2019
16 Dec 2019
30 Aug 2019
20 Dec 2019
4 days Vendor Selection and Tender Process Management - Apply a structured and compliant approach to competitive tendering in procurement
OP.8 21 Oct 2019
25 Oct 2019
1 week Contract Management - Define, negotiate and legally contract with suppliers for the provision of goods and services
OP.9 14 Oct 2019
25 Oct 2019
2 weeks Advanced Customer Service Management
OP.9A 14 Oct 2019
18 Jan 2019
1 days Customer Service Management - Capture, delight and retain customers through first class customer service
OP.9B 21 Oct 2019
25 Oct 2019
1 week Complaints Management
OP.10 09 Sep 2019
13 Sep 2019
1 week Strategic Operations for the Public Sector
OP.11 16 Sep 2019
20 Sep 2019
1 week Finance for Project Management
OP.12 23 Sep 2019
27 Sep 2019
1 week Donor-Funded Projects
OP.13 19 Aug 2019
23 Aug 2019
1 week PRINCE2® Project Management
SPE 12 Aug 2019
11 Nov 2019
16 Aug 2019
15 Nov 2019
1 week Feasibility Studies - Preparation, Analysis and Evaluation

Testimonials
Thank you for the programme. I've certainly learned a lot and I'm delighted with the practical aspect of the training there was lots of group discussions and role plays.
General Manager
Petronas, Malaysia