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Complaints Management

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)


Course Code: OP.9B
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

24 Jun 2019 to 28 Jun 2019 London
21 Oct 2019 to 25 Oct 2019 London
     

Who should attend?

Learning Objectives

Course Content

Main components of a Complaints Management Process

What Customers Look for When They Complain

People Issues

Skills and Behaviours Needed for Dealing with Complaints

Learning from Complaints

Testimonials
Thank you for the programme. I've certainly learned a lot and I'm delighted with the practical aspect of the training there was lots of group discussions and role plays.
General Manager
Petronas, Malaysia