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Complaints Management

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)


Course Code: OP.9B
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

24 Jun 2019 to 28 Jun 2019 London
21 Oct 2019 to 25 Oct 2019 London
     

Who should attend?

Learning Objectives

Course Content

Main components of a Complaints Management Process

What Customers Look for When They Complain

People Issues

Skills and Behaviours Needed for Dealing with Complaints

Learning from Complaints

Testimonials
I have really enjoyed the training. The consultants were well prepared and there was a lot of interactivity on the course. The customer service team was also fantastic, ready to help out at any time. The tour of London and catered lunches came as welcome additions to the training and were enjoyed by all. What differentiates LCT from other providers is that there is a spirit of belonging where delegates feel at home and part of a family.
Payment Manager
Bank of Ghana