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Complaints Management

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)

Course Code: OP.9B
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

21 Oct 2019 to 25 Oct 2019 London
02 Mar 2020 to 06 Mar 2020 London
22 Jun 2020 to 26 Jun 2020 London
19 Oct 2020 to 23 Oct 2020 London

Who should attend?

Learning Objectives

Course Content

Main components of a Complaints Management Process

What Customers Look for When They Complain

People Issues

Skills and Behaviours Needed for Dealing with Complaints

Learning from Complaints

The course was excellent.
Contract Engineer
Shell, Ukraine