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Protocol and Travel Management - Level 1

Key basic skills for managing protocol and travel functions

This course is recognised by the British Accreditation Council (BAC)

Course Code: PR.4A
Subject: Public Relations
Course Fee: £2850 + VAT (20%)

Dates for this course:

28 Oct 2019 to 01 Nov 2019 London
27 Jan 2020 to 31 Jan 2020 London
27 Apr 2020 to 01 May 2020 London
26 Oct 2020 to 30 Oct 2020 London


Protocol and Travel Management are two inter-related disciplines which are important not only in diplomacy and state affairs but also for organisations involved in international operations. This level 1 training course focuses primarily on the organisational and budgetary elements of successful protocol and travel management and helps officers weave their way through these complexities. The lessons contained in the curriculum are designed to assist delegates in understanding the processes and procedures for meticulously planning travel and protocol activities. In a schedule of comprehensive modules, consultants discuss how to organise documents, accommodation, and travel arrangements, while keeping costs under control. Guidance is provided for avoiding unexpected problems of overseas travel, especially the ever changing international visa and travel regulations. Attention is further paid to the effective organisation of events, with due emphasis on exhibitions, conferences, and trade visits, along with the protocol involved in official meetings and ceremonies.

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:

Course Content

Managing the Protocol and Travel function

Role and responsibilities of the function
Creating streamlined policies, systems, structure and procedures
Keeping up-to-date with changes in rules and regulations nationally and internationally
Record-keeping, monitoring, updating and maintaining
Applying all policies, processes and procedures fairly to all

The Right Documents, at the Right Time, in the Right Place

Organising passports, processing visas and overcoming the complexities and problems
Compliance with entry requirements and immigration rules
Ensuring the health, safety and security of staff and visitors
Booking tickets; timetables; time differences; holidays; cancellations
Airport procedures, requirements and duties

Accommodation and International Travel Requirements

Factors to chose and book the most appropriate hotel and rooms
Customer and protocol requirements; preferred hotels list; change in plans; families
Car transport; tolls; parking; rental; security; motorcades
Meeting the demands of business travel: payment methods and exchange rates
Methods to research all possible options and prioritise the best

Exhibitions, Conferences, Visits and Events – Nationally and Internationally

Planning and organising events, conferences and visits
Organising, exhibiting at or attending exhibitions
Trade visits and the protocol for them
Greeting foreign dignitaries, flying flags correctly and meeting expectations
Order of precedence for official ceremonies

Budgeting and Cost Control

Budgeting accurately and meaningfully
Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
Cost control for ensuring that expenses are legitimate
Cancellations, claims, reimbursements, hospitality
Insurance which is robust, appropriate and up-to-date

The overall experience I had at LCT was excellent. Very good customer service all round. The staff were friendly and attentive to my needs. I was grateful that the course was not cancelled even though I was the only scheduled attendee. The training turned into a one-to-one session which I was very happy with. The consultant did a great job of personalising the course and making the material relevant to my line of work. I also welcomed the provision of handouts after the course. Finally, I found the catered lunch service to be very good in comparison to other training courses I've been on.
Contracts Manager
Plexus PLC, United Kingdom