Provide effective and safe management of services and processes that support the core business of an organisation
This course is recognised by the British Accreditation Council (BAC)
Course Code: OP.5A
Subject: Operations Management
Course Fee: £2850 + VAT (20%)
Dates for this course:
04 Mar 2019 to 08 Mar 2019 London 03 Jun 2019 to 07 Jun 2019 London 02 Sep 2019 to 06 Sep 2019 London 02 Dec 2019 to 06 Dec 2019 London
Who should attend?
The course is applicable for beginners in the industry as well as those practitioners with limited experience in the field. It is also applicable for staff working in an FM environment as well as existing facilities managers
Learning Objectives
By the end of the course delegates will be able to:
Develop the role of the Facilities Manager for their organisation
Document the requirements of FM within the organisation
Identify the skills and competencies required by a facilities Manager
Develop the skills and competences to implement best practice FM operations
Identify the various risks and safety issues within FM
Implement and manage maintenance programmes
Manage and control contractors’ performance and costs
Course Content
Role of the Facilities Management Team within the Organisation
Overview of FM
Understanding the importance of FM
Expectations of FM
Facilities Needs Assessment
Defining Hard and Soft services
Core Competencies of an FM professional
Key Elements of Facilities Management
Understanding the organisational goals and objectives
Understanding Support Services
Managing People and Resources
Managing Premises
Managing Contractors on a daily basis
Managing the Working Environment
Health, Safety, Environmental and Workplace Legislation
Health and Safety at Work
Handling workplace law
Understanding sustainability and environmental issues
Environmental efficiency
Risk Assessment
Risk Mitigation
Maintenance and Repairs
Preventative Maintenance Management
Heating, Ventilation and Air Conditioning (HVAC) Maintenance
Lifts and Escalators Maintenance
Risk Based Maintenance
Corrective Maintenance
Emergency Corrective Maintenance
Management and Control
Managing Internal Customer Service and Expectations
Managing Risk
Controlling Costs
Service Level Agreements
Contractors’ Performance
Space Management
Testimonials
I found the staff and the consultants to be very helpful. This two week course has been extremely beneficial to my professional development and I will apply what I have learned within my department. Thank you.
This course is recognised by the British Accreditation Council (BAC)
