Facilities Management

Provide effective and safe management of services and processes that support the core business of an organisation

This course is recognised by the British Accreditation Council (BAC)

Course Code: OP.5A

Subject: Operations Management

Course Fee: £2850 + VAT (20%)

Dates for this course:

02 Sep 2019 to 06 Sep 2019 London
02 Dec 2019 to 06 Dec 2019 London

Who should attend?

The course is applicable for beginners in the industry as well as those practitioners with limited experience in the field. It is also applicable for staff working in an FM environment as well as existing facilities managers

Learning Objectives

By the end of the course delegates will be able to:

Develop the role of the Facilities Manager for their organisation
Document the requirements of FM within the organisation
Identify the skills and competencies required by a facilities Manager
Develop the skills and competences to implement best practice FM operations
Identify the various risks and safety issues within FM
Implement and manage maintenance programmes
Manage and control contractors’ performance and costs

Course Content

Role of the Facilities Management Team within the Organisation

Overview of FM
Understanding the importance of FM
Expectations of FM
Facilities Needs Assessment
Defining Hard and Soft services
Core Competencies of an FM professional

Key Elements of Facilities Management

Understanding the organisational goals and objectives
Understanding Support Services
Managing People and Resources
Managing Premises
Managing Contractors on a daily basis
Managing the Working Environment

Health, Safety, Environmental and Workplace Legislation

Health and Safety at Work
Handling workplace law
Understanding sustainability and environmental issues
Environmental efficiency
Risk Assessment
Risk Mitigation

Maintenance and Repairs

Preventative Maintenance Management
Heating, Ventilation and Air Conditioning (HVAC) Maintenance
Lifts and Escalators Maintenance
Risk Based Maintenance
Corrective Maintenance
Emergency Corrective Maintenance

Management and Control

Managing Internal Customer Service and Expectations
Managing Risk
Controlling Costs
Service Level Agreements
Contractors’ Performance
Space Management

Testimonials

This was a professional and well-structured course which helped me overcome the current challenges I've been facing. The consultants answered the questions I had in detail with their full attention. The training has enabled me to deliver a project in a more structured and professional way. I believe it has also helped me in my career for future progression.

Continuous Improvement Manager
Tulip Ltd, United Kingdom