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Customer Service Management

Capture, delight and retain customers through first class customer service

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)


Course Code: OP.9A
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

14 Oct 2019 to 18 Oct 2019 London
     

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:

 

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
The course was very useful and interesting for me. I will be able to use the knowledge obtained from this training in my work on a daily basis. The biggest benefit is that the consultants oriented the content of the course to the individual needs of the delegates. I would be glad to come back for further training with LCT in the future.
Internal Oversight Officer
European Union Monitoring Mission, Georgia