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Customer Service Management

Capture, delight and retain customers through first class customer service

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)


Course Code: OP.9A
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

17 Jul 2019 to 21 Jun 2019 London
14 Oct 2019 to 18 Jan 2019 London
     

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:

 

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
LCTs understanding of different cultures really made us feel at home during the training. The catered lunches, which included halal dishes from the Middle East, were particularly enjoyable. We were also pleased to find out that LCT has a Prayer Room for delegates. I would like to thank you all so much. I will certainly recommend LCT to others.
HR Specialist
Saudi Food and Drugs Authority (SFDA)