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Customer Service Management

Capture, delight and retain customers through first class customer service

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)


Course Code: OP.9A
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

25 Feb 2019 to 01 Mar 2019 London
17 Jul 2019 to 21 Jun 2019 London
14 Oct 2019 to 18 Jan 2019 London
     

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:

 

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
LCT staff were helpful and attentive beyond the normal call of duty. The consultants were very good in the delivery of the course both in terms of content and presentation. They mixed seriousness and humour to keep the course interesting and to help us learn.
Chairman
Zenith Bank, Ghana