+44 203 609 8690
info@lct.co.uk

Customer Service Management

Capture, delight and retain customers through first class customer service

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)


Course Code: OP.9A
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

24 Feb 2020 to 28 Feb 2020 London
15 Jun 2020 to 19 Jun 2020 London
12 Oct 2020 to 16 Oct 2020 London
     

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:

 

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
I find the attitude of the staff of LCT to be highly commendable. They are nice, courteous, helpful and ever ready to assist.
Director
Bank of Ghana