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Customer Service Management

Capture, delight and retain customers through first class customer service

This course is recognised by the British Accreditation Council (BAC)

This course is recognised by the Institute of Leadership and Management (ILM)


Course Code: OP.9A
Subject: Operations Management
Course Fee: £2850 + VAT (20%)

Dates for this course:

14 Oct 2019 to 18 Jan 2019 London
     

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:

 

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
I very much enjoyed the fact that this was training in small groups. LCT provides excellent training for corporate executives who want to have a better understanding of the subject matter in a short period. General Manager, State Trading Organisation, PLC.
General Manager
State Trading Organisation PLC, Maldives