Advanced Supervisory Skills

Advanced supervisory skills for top results

Course Fee: £4500 + VAT (20%)

Dates for this course:

02 Sep 2019 to 13 Sep 2019 Kuala Lumpur
29 Sep 2019 to 10 Oct 2019 Dubai
18 Nov 2019 to 29 Nov 2019 London
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Overview

Effective supervisors need to have strong interpersonal and people management skills. Whilst aptitude plays a significant part in determining success in such roles, many skills can be developed to help supervisors better manage people and situations. This course has been designed to assist supervisors who are ready to develop themselves and be the best they can be within their current roles. Taking place over a 2-week period, advanced supervisory skills takes on a highly practical element ensuring all participants are learning and practicing a wide range of interpersonal skills. Delegates will learn how to lead teams effectively in the modern era by motivating, inspiring, and influencing others. Learners will be positively challenged to think deeply about how they currently manage people, what strengths they posses that could be enhanced and which areas they feel they could improve upon. One of the most vital components of this course is in the high levels of participation and discussions the group will have which will create a thought-provoking environment for those who attend. All alongside expert advice from business consultants with real life experience.

Who should attend?

• Senior and experienced supervisors who would like to develop into managerial responsibility
• Supervisors who would like to develop into a more senior supervisory role
• Senior supervisors who would like to refresh and develop their skills
• Supervisors who would like to develop their practical and relevant skills and techniques
• Senior team leaders
• Senior project supervisors

Learning Objectives

By the end of the course delegates will be able to: 

• Set objectives and targets to achieve the vision, mission and goals of an organisation
• Apply the skills of leadership to enhance the supervisory role
• Motivate people and build successful teams
• Use verbal skills to influence people with a constructive outcome
• Apply assertiveness skills to cope confidently with different people
• Solve problems creatively and develop sound decision-making techniques
• Increase effectiveness of their time management and stress control

Course Content

Setting Objectives and Targets

• Where are you now and where do you want to be, by when?
• Plan and actions required to achieve these objectives
• Improve organisational, team and individual performance with quantifiable targets
• Monitoring, measuring and feeding-back results

Leadership

• Vision, roles and responsibilities of an inspirational leader
• Qualities, skills and commitment required
• Adapting leadership styles to different situations
• Overcoming the challenges of leadership

Motivation

• Factors which motivate you and others
• Achieving organisational goals with a motivated workforce
• Increasing motivation to improve individual performance
• Management skills required to motivate individuals and teams

Team Building

• Characteristics of an effective team
• Roles and responsibilities of individuals in the team
• Building a strong team which delivers results
• Delegating, appraising, evaluating, coaching and mentoring skills for teambuilding

Verbal Communication Skills

• Structure simple messages using appropriate language and delivery
• Listen attentively to ensure mutual understanding
• Generate productive and open discussions to solve problems
• Overcome the barriers to effective verbal communication

Influencing Skills

• Analysis of factors which influence people
• How to influence people without power and authority over them
• Chairing and participating in meetings which produce results
• Finding common ground and reaching agreement

Assertiveness

• Characteristics and skills of assertiveness
• Handling difficult people with confidence
• Giving feedback and receiving criticism constructively
• Responding appropriately to aggressive, assertive and passive people

Creative Problem Solving and Decision Making

• Analysis of causes, symptoms and implications of a problem
• Generating a range of creative solutions
• Prioritising options against objective criteria to make a decision
• Implementing decisions, evaluating results and responding to feedback

Time and Stress Management

• Prioritising and organising work according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy to avoid burnout