+44 203 609 8690

+44 203 609 8690

Customer Service Management

Capture, delight and retain customers through first class customer service

Course Code: OP.9
Subject: Operations Management
Course Fee: £2575 + VAT (20%)

Dates for this course:

26 Feb 2018 to 02 Mar 2018 London
18 Jun 2018 to 22 Jun 2018 London
15 Oct 2018 to 19 Oct 2018 London

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:


Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

I have really enjoyed the training. The consultants were well prepared and there was a lot of interactivity on the course. The customer service team was also fantastic, ready to help out at any time. The tour of London and catered lunches came as welcome additions to the training and were enjoyed by all. What differentiates LCT from other providers is that there is a spirit of belonging where delegates feel at home and part of a family.
Payment Manager
Bank of Ghana