+44 203 609 8690
info@lct.co.uk

+44 203 609 8690
info@lct.co.uk

Customer Service Management

Course Code: M.8
Subject: Management Skills
Course Fee: £2450 + VAT (20%)

Dates for this course:

27-02-2017 to 03-03-2017 London
19-06-2017 to 23-06-2017 London
16-10-2017 to 20-10-2017 London
     

Who should attend?

Learning Objectives

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Calming Upset Customers

Telephone Based Customer Service

Time and Stress Management

Testimonials
I very much enjoyed the fact that this was training in small groups. LCT provides excellent training for corporate executives who want to have a better understanding of the subject matter in a short period. General Manager, State Trading Organisation, PLC.
General Manager
State Trading Organisation PLC, Maldives