+44 203 609 8690
info@lct.co.uk

+44 203 609 8690
info@lct.co.uk

Customer Service Management

Course Code: OP.9
Subject: Operations Management
Course Fee: £2450 + VAT (20%)

Dates for this course:

27-02-2017 to 03-03-2017 London
19-06-2017 to 23-06-2017 London
16-10-2017 to 20-10-2017 London
     

Who should attend?

Learning Objectives

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
The training course was very good. Thank you.
Senior Product Manager
HSBC, United Kingdom