+44 203 609 8690
info@lct.co.uk

+44 203 609 8690
info@lct.co.uk

Customer Service Management

Course Code: OP.9
Subject: Operations Management
Course Fee: £2450 + VAT (20%)

Dates for this course:

16 Oct 2017 to 20 Oct 2017 London
     

Who should attend?

Learning Objectives

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
I have really enjoyed the training. The consultants were well prepared and there was a lot of interactivity on the course. The customer service team was also fantastic, ready to help out at any time. The tour of London and catered lunches came as welcome additions to the training and were enjoyed by all. What differentiates LCT from other providers is that there is a spirit of belonging where delegates feel at home and part of a family.
Payment Manager
Bank of Ghana