+44 203 609 8690

+44 203 609 8690

Customer Service Management

Course Code: M.8
Subject: Management Skills
Course Fee: £2450 + VAT (20%)

Dates for this course:

27-02-2017 to 03-03-2017 London
19-06-2017 to 23-06-2017 London
16-10-2017 to 20-10-2017 London

Who should attend?

Learning Objectives

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Calming Upset Customers

Telephone Based Customer Service

Time and Stress Management

I very much enjoyed the fact that this was training in small groups. LCT provides excellent training for corporate executives who want to have a better understanding of the subject matter in a short period. General Manager, State Trading Organisation, PLC.
General Manager
State Trading Organisation PLC, Maldives