+44 203 609 8690
info@lct.co.uk

+44 203 609 8690
info@lct.co.uk

Customer Service Management

Course Code: OP.9
Subject: Operations Management
Course Fee: £2450 + VAT (20%)

Dates for this course:

19-06-2017 to 23-06-2017 London
16-10-2017 to 20-10-2017 London
     

Who should attend?

Learning Objectives

Course Content

An Introduction to Customer Service

Essential Customer Service Communication Skills

Dealing with stress and calming upset customers

Maintaining a positive and customer-friendly attitude

Development of a toolkit to build stronger and long lasting customer relationships

Testimonials
The training consultant was very good. He was highly experienced in his profession and had excellent presentation skills.
Managing Director
Aruban Investment Bank