+44 203 609 8690
info@lct.co.uk

+44 203 609 8690
info@lct.co.uk

Advanced Protocol and Travel Management

Course Code: PR.4
Subject: Public Relations
Course Fee: £3950 + VAT (20%)

Dates for this course:

31-07-2017 to 11-08-2017 London
30-10-2017 to 03-11-2017 London
     

Overview

Combining levels 1 and 2, Advanced Protocol and Travel Management is a two week training course designed to give participants a thorough grounding in these two closely related disciplines. Senior managers will have an opportunity to refresh their skills for efficiently operating protocol and travel as essential elements of corporate planning. Week one focuses on the development of administrative competencies to carry out important duties on time and budget. These include organising documentation, accommodation, and travel requirements. In addition, delegates will examine international market trends and how changing currency rates need to be considered in overall protocol and travel planning. One module is allocated specifically to event planning which has become an essential requirement for the modern protocol officer. The second week places emphasis on protocol itself - the established and time-honoured rules of international courtesy. Participants will learn how to establish and maintain durable relationships with clients, suppliers, agents, contacts, embassies, and government contacts. The course also covers cultural etiquette in business and social events, entertaining dignitaries and guests, and the importance of wearing appropriate dress. Since effective and respectful communication forms the basis of protocol, due emphasis will be placed on developing appropriate soft skills such as active listening, negotiation, dealing with difficult people, and communication in crises. The curriculum also includes reminders on how to use domestic and overseas meetings effectively for achieving corporate objectives and strengthening relationships. No matter how well planned travel arrangements are or how detailed management briefings are conducted, there are always many situations which can create a crisis. Consequently, techniques are included for identifying risks and planning for unexpected crises.

Who should attend?

Learning Objectives

Course Content

Managing the Protocol and Travel function

The Right Documents, at the Right Time, in the Right Place

Accommodation and International Travel Requirements

Exhibitions, Conferences, Visits and Events – Nationally and Internationally

Budgeting and Cost Control

Building and Maintaining Strong Relationships

Communication Skills Required

Meetings at Home and Abroad

Risks – Disruption to Travel: Pro-active Management

Testimonials
The overall experience I had at LCT was excellent. Very good customer service all round. The staff were friendly and attentive to my needs. I was grateful that the course was not cancelled even though I was the only scheduled attendee. The training turned into a one-to-one session which I was very happy with. The consultant did a great job of personalising the course and making the material relevant to my line of work. I also welcomed the provision of handouts after the course. Finally, I found the catered lunch service to be very good in comparison to other training courses I've been on.
Contracts Manager
Plexus PLC, United Kingdom