+44 203 609 8690
info@lct.co.uk

+44 203 609 8690
info@lct.co.uk

Advanced Protocol and Travel Management

Plan and lead high profile successful events, exhibitions, conferences and travel; and strategically manage the protocol function

Course Code: PR.4
Subject: Public Relations
Course Fee: £4150 + VAT (20%)

Dates for this course:

29 Jan 2018 to 09 Feb 2018 London
23 Apr 2018 to 04 May 2018 London
30 Jul 2018 to 10 Aug 2018 London
29 Oct 2018 to 09 Nov 2018 London
     

Overview

Combining levels 1 and 2, Advanced Protocol and Travel Management is a two week training course designed to give participants a thorough grounding in these two closely related disciplines. Senior managers will have an opportunity to refresh their skills for efficiently operating protocol and travel as essential elements of corporate planning. Week one focuses on the development of administrative competencies to carry out important duties on time and budget. These include organising documentation, accommodation, and travel requirements. In addition, delegates will examine international market trends and how changing currency rates need to be considered in overall protocol and travel planning. One module is allocated specifically to event planning which has become an essential requirement for the modern protocol officer. The second week places emphasis on protocol itself - the established and time-honoured rules of international courtesy. Participants will learn how to establish and maintain durable relationships with clients, suppliers, agents, contacts, embassies, and government contacts. The course also covers cultural etiquette in business and social events, entertaining dignitaries and guests, and the importance of wearing appropriate dress. Since effective and respectful communication forms the basis of protocol, due emphasis will be placed on developing appropriate soft skills such as active listening, negotiation, dealing with difficult people, and communication in crises. The curriculum also includes reminders on how to use domestic and overseas meetings effectively for achieving corporate objectives and strengthening relationships. No matter how well planned travel arrangements are or how detailed management briefings are conducted, there are always many situations which can create a crisis. Consequently, techniques are included for identifying risks and planning for unexpected crises.

Who should attend?

Learning Objectives

By the end of the course delegates will be able to:

Course Content

Managing the Protocol and Travel function

The Right Documents, at the Right Time, in the Right Place

Accommodation and International Travel Requirements

Exhibitions, Conferences, Visits and Events – Nationally and Internationally

Budgeting and Cost Control

Building and Maintaining Strong Relationships

Communication Skills Required

Meetings at Home and Abroad

Risks – Disruption to Travel: Pro-active Management

Testimonials
The content of the course on all days was very good. I particularly benefitted from LCTs use of two consultants throughout the week. It was great to have different perspectives and it kept the training fresh and interesting. Furthermore, the consultants were excellent at training being both knowledgeable and clear. Finally, I would like to say that I was impressed with LCT for delivering a personalised service. Everyone knew me by name and were extremely helpful and friendly. I hope to return to LCT in the future.
Operations Manager
Ofgem, United Kingdom