Protocol and Travel Management – Level 2 Courses - LONDON CORPORATE TRAINING

Tel: +44 203 609 8690



The course had a great mix of students and I have learnt a number of things about myself and how to understand other people and gain rapport with them.

Estimating Engineer
Qioptiq Ltd, UK

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Protocol and Travel Management – Level 2

Course Ref: PR.4B

Course Subject: Public Relations

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Dates for This Course

Course Overview

  • International protocol has a number of unwritten guidelines, procedures, and rules which can be confusing even for experienced protocol officers. These relate to cultural etiquette in business, dressing for overseas occasions, and entertaining foreign dignitaries. Our five day training course, Protocol and Travel Management - Level 2, builds on the foundations taught in level 1 and contains up to the minute advice on protocol developments and lessons on mastering the minefield of global cultural understanding. Training consultants teach the importance of how efficient protocol management strengthens relationships and reputation and how managers can achieve their objectives through proper appreciation of corporate business standards abroad. The curriculum gives detailed advice on building and maintaining strong relationships - both in business and government - and aims to develop important communication skills required within this field. Participants will also learn how to prepare and organise meetings effectively at home and abroad. Finally, the course also looks at international conflict and how travel can be disrupted through global crises. Time will be spent learning to evaluate threats and planning for contingencies.

Who should attend?

  • Travel directors, senior managers, operations managers and their deputies
  • Protocol directors, senior managers, operations managers and their deputies
  • PR directors, senior managers, managers and their deputies
  • Heads of travel and protocol departments
  • International relations directors and managers
  • All those who are involved in the welcoming of visitors to their country or sending their staff overseas
  • Those who have some experience of travel and protocol management but who would like to develop a more strategic approach and understand its importance in that context

Learning Objectives

  • To contribute to the achievement of the strategic vision of an organisation
  • To develop and promote corporate profile and reputation
  • To revise, refresh and develop qualities and skills for efficient protocol and travel management
  • To plan and organise national and international travel and accommodation for your staff when they are travelling and for visitors to your country
  • To strengthen relationships and develop powerful communication skills
  • To ensure that meetings at home and abroad achieve objectives
  • To create realistic budgets and control costs
  • To reduce the impact of unexpected emergencies and crises

Course Content

Project Management in Protocol and Travel

  • Protocol and travel management in the promotion of the positive corporate image of the organisation and helping to achieve vision and mission
  • Monitoring the effectiveness of the function
  • Managing the range of external suppliers
  • Resources required to manage the function efficiently
  • Role and responsibilities of the function communicated internally

Building and Maintaining Strong Relationships

  • Principles of durable relationships
  • Building strong relations with your internal clients; suppliers, agents and contacts
  • Building relationships with Embassies and Missions
  • Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
  • Promoting cross cultural understanding of history and traditions

Communication Skills Required

  • Qualities required: questioning and active listening
  • Dealing with difficult people
  • Negotiating win-win deals with suppliers, agents and contacts while maintaining relationship and quality of service
  • Communication in a crisis, emergency or disruption
  • Turning complaints into opportunities

Meetings at Home and Abroad

  • Pre-meeting preparation including seating, interpreters, and timings
  • Chairing, participating and preparing agenda
  • Order of dignitaries for entering a room, introductions, talking and making presentations
  • Conflict resolution, decision-making and problem-solving

Risks – Disruption to Travel: Pro-active Management

  • Identification, evaluation and management of threats and risks
  • Creating contingency plans for emergencies
  • Disaster recovery planning, implementing and practice
  • Ensuring continuity throughout disruption
  • Planning for unexpected crises