Influencing Skills, Assertiveness and Negotiation - LCT

Tel: +44 203 609 8690



I would like to thank LCT for all the effort made in helping develop my skills. I really enjoyed the course. The content of the course proved very interesting and I learned a lot. More importantly, the training was very practical. I have been able to put a number of things I learned into practice. I wish to maintain a lasting professional relationship for the time to come.

Project Manager
LimeTree, UK

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Influencing Skills, Assertiveness and Negotiation

Course Ref: M.4

Course Subject: Management Skills

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Dates for This Course

Course Overview

  • In the current business world, the need for influential and inspirational people within an organisation is as great as it has ever been. Every significant business transaction has usually had a series of negotiators and influencers in the background ensuring the deal gets closed and both parties are happy. In non-commercial organisations, it is equally important to have employees capable of influencing people and outcomes positively. This training course shares many of the essential skills required for success. Over the duration of 5 days, learners will take part in a number of practical activities and exercises, designed to boost skills in areas such as negotiation, assertiveness, emotional intelligence, non-verbal communication, and Neuro-Linguistic Programming (NLP). This course provides the opportunity for attendees to cultivate new skills which can be applied to their very next negotiation, meeting, or business presentation.

Who should attend?

  • Senior Managers who would like a refresher and to develop their confidence, influence and negotiation skills
  • Departmental Directors and Departmental Managers who would like practical and relevant techniques
  • Those involved in negotiations, resolving conflicts and dealing with confrontation
  • Team Leaders and team members
  • Project Managers
  • Operations managers

Learning objectives

  • To develop and apply negotiation skills and techniques to a range of situations
  • To increase confidence and abilities to influence people positively
  • To learn practical and relevant skills to behave assertively
  • Application of NLP™ and Emotional Intelligence to self-development

Course content

Negotiation Skills

  • Pre-negotiation preparation on all aspects of the negotiation
  • Styles, techniques and skills of a good negotiator
  • Tricks people may play on you
  • Close with a win-win result for all

Influencing Skills

  • Analysis of factors which influence people
  • How to influence people without power and authority over them
  • Chairing and participating in meetings which produce results
  • Finding common ground and reaching agreement


  • Characteristics and skills of assertiveness
  • Handling difficult people with confidence
  • Giving feedback and receiving criticism constructively
  • Responding appropriately to aggressive, assertive and passive people

Introduction to Neuro-Linguistic Programming

  • What is Neuro-Linguistic Programming™ (NLP™)?
  • How does NLP™ work?
  • NLP™ for self-management and self-development
  • Application of NLP™ to enhance performance of organisation, teams and individuals

Emotional Intelligence and Body Language

  • Key principles, qualities and skills of Emotional Intelligence
  • Application of EI to develop self, teams, individuals and respond to situations
  • Sending the right messages through your non-verbal communication
  • Interpreting the signals and gestures of body language of others

ILM This course is recognised by the Institute of Leadership and Management (ILM)