Advanced Dynamic Office Management and Administration - LCT

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Advanced Dynamic Office Management and Administration

Course Ref: SS.2

Course Subject: Secretarial Skills

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Dates for This Course

Who should attend?

  • This course is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.

Learning objectives

  • To examine the evolving role of the modern secretary
  • To carry out your duties more efficiently and effectively
  • To update and raise stands of office management
  • To align personal performance to organisational vision and success
  • To develop interpersonal skills and manage excellent teams
  • To enhance career opportunities and promotion capabilities

Course content

Office organisation

  • Practical solution focused management skills
  • How to support good workflow in the office for employee productivity
  • How to manage the day-to-day running of the office
  • Dealing with suppliers and developing good buying relationships

Arranging meetings and taking minutes

  • Best practice for handling meetings
  • The role of teams and teambuilding
  • Taking accurate minutes and following up
  • Arranging the environment for best meeting atmosphere

Event management

  • Planning, arranging and monitoring events
  • Coordination and facilitation skills
  • How to manage different suppliers to deliver a successful event
  • Managing on time and on budget

Verbal communication skills

  • How to communicate clearly and concisely
  • How to express ideas and core objectives to diverse audiences
  • Communicating with a confident voice

Written communication skills

  • Report writing, structure, theme, and executive summary
  • Aiming reports to different stakeholders
  • Email communication best practice
  • Letter writing skills


  • Creating winning teams, key roles and team dynamic
  • How to motivate staff and ensure results
  • How to create interventions for team conflicts and problems
  • The pitfalls of underperforming teams and how realign them

Time and stress management

  • Emotional intelligence vs. Intelligence Quotient (IQ)
  • The psychology of wellbeing and performance
  • How to deal with pressure and stress in the workplace
  • How to encourage high performance without creating stress

Presentation skills

  • Delivering professional and memorable presentations
  • How to write a speech for conferences and events
  • Proven public speaking tips and techniques for charismatic presentations
  • Managing nerves and overcoming fear of public speaking

Travel management

  • Making travel arrangements (i.e. arranging flights, accommodation, visas)
  • Managing timelines and preparing contingencies
  • Negotiation with suppliers and getting the best quotes
  • Researching the best routes for a journey both locally and internationally